wesayok2u web store FAQ section

Orders are normally shipped within 2 - 3 business days, depending on which warehouse the item or items are shipped from, payment method used and payment confirmation (excluding Holidays and Weekends). Orders placed during the Peak Holiday Season (November 15 to December 31) may take up to 4-5 days for processing. We will email a tracking number to email supplied when order is placed once available (usually in 72 hrs). Many orders may ship prior to sending order tracking number due to heavy order activity at times. Please be patient - we will ship as noted in 2 - 3 days normally.

A-Z WeSayOk2U Enterprise offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. To maintain our low discount prices we will charge a 35% restocking fee if return is NOT due to damage on ALL cellular and electronic devices. Exchange/replacement always provided on any damaged/defective product - 100% of the time at no charge! If item is no longer available a refund will be given. If you should experience a problem, question or concern, please contact us immediately within 48 hrs of receipt of order. We glady will exchange/replace any product received damaged with an approved RA (return authorization). MUST contact WeSayOk2u for request to Exchange item if received damaged within 48 hrs. of receipt. No exceptions please. Must be returned at buyers expense in ORIGINAL package and receipt/packing list must be included for exchange/replacement.

The vast majority of our merchandise is shipped directly from manufacturer to you via UPS and require a PHYSICAL address to be delivered. NO PO BOX or APO - Exception on PERSONALIZED orders all ship USPS ONLY

Most merchandise offered at WeSayOk2U Discount Center are warranted by the manufacturer for a minimum of 1 year. Certain items may offer only a 90 day mfg and will be noted in description.

We have a min. S/H fee of $13.00 (includes $2 handling fee) We ship UPS nationwide at present ONLY within the 48 mainland states. Heavier items may have high shipping cost. We do offer some products with FREE shipping at times! Please supply a PHYSICAL address when ordering.

A product is labeled 'Factory renewed' for any number of reasons: Open Box: Items cannot be sold as new if product packing is removed without a purchase. Returns: Consumers can return products for any reason. Perhaps the consumer didn't like the product or had difficulty getting the item to work. Whether it's the very next day or months later, these items must be identified as 'reconditioned' or 'refurbished' to be resold. Scratch and Dents: Some items are returned with visible wear and tear. Premier Products makes every effort to ensure that our reconditioned merchandise does not include 'Scratch and Dents.'

Every renewed product must pass a thorough examination. After repairing any defect and sanitizing, the product is repackaged. This service may be performed by the original manufacturer, a reputable professional outside firm or right here at Premier Products. All products are returned to like-new or almost new condition. How do I identify 'Factory Renewed' products? We note these products on our site with this icon. The products will also contain (R) in the model number (i.e. SON123(R)).

By law, product packaging must state if an item is factory renewed. Packaging and terminology may differ from the original. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items are repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, etc.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories.

Factory renewed products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, renewed goods have a very low (2-percent) return rate. The price you pay for a renewed item is much lower than at retail. Our guarantee covers every renewed item you purchase.