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Shipping Policy
Shipping cost replects all shipping & handling fees. At this time we can only ship WITHIN THE CONTINENTAL USA (48 states) ONLY -
Orders are generally processed and shipped 2 -3 business days processing of order. (Monday - Friday) upon receipt of payment.
Tracking information will be provided within 24-48hrs. of shipment date to email provided at checkout.
Please allow once tracking information is received 5 - 14 business days for delivery of your item(s) due to transit time. We do not control the speed at which carriers deliver our merchandise.
All custom items require extra time to process. Allow a total of 14 -21 business days to arrive once order is placed. All customized orders are shipped via USPS (P.O.Box ok on personalized products)
The vast majority of our merchandise is shipped directly from the manufacturer to you via UPS orFedEx Ground and require a PHYSICAL address to be delivered.
NO PO BOX or APO -
Exception on PERSONALIZED orders all ship USPS ONLY
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Return/Cancellation policy
Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us withing 48hrs.
Most merchandise is guaranteed for 30 DAYS from original date of purchase. Some of our merchandise is guaranteed with a manufacturers warranty .
We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period.
Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired.
Defective products returned to us missing accessories or original packaging will be replaced or repaired as received and could incurr a 25% restocking charge.
A 25% Restocking fee will apply on non-defective returns if a Company Credit is requested (Sorry No Cash Refunds).
The returned item should include a note explaining the problem & the appropriate "return shipping address".
Please allow 1-2 weeks for processing. Returns must be sent pre-paid.
IMPORTANT: All returns must go be pre authorized
Exchanges gladly offered if received damaged or wrong item.
Please contact us via email: [email protected]
for return/replacement authorization on damaged item within 48 hrs - no exceptions.
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